Wood Wicks are now back in stock! order now >>>>

Please note that our showroom and warehouse will be closed for the Christmas break between the 25th of Dec to the 3rd Jan, see details here >>>

    Security & Payments

    Accepted Forms Of Payment

    • Visa
    • MasterCard
    • PayPal
    • Direct Deposit
    • Cash - on pickup at our Rhodes Warehouse

    Credit Card Gateway: Secure Payment
    We have recently upgraded our credit card payments gateway and as a result, all credit card payments are now processed online using the National Bank - NAB Hosted Payments Gateway, which is a secure online credit card payment processing facility, hosted by the National Australia Bank. We do not use third party processing and we do not capture nor transmit any credit card details on or from our website.

    Order Verification:
    Your Security is our Priority Candle Supply reserves the right to verify orders that are placed in your name are not fraudulent. We have normal security measures in place for all online transactions as well as confirming new transactions where shipping and billing information are different. One of our Customer Service representatives will call to verify if we cannot verify the order within 2 to 3 days we reserve the right to cancel the order and refund the payment to the credit card.

    Please make sure that you reference your Order No on you PayPal payment advice.

    Direct Deposit: 
    At Candle Supply we check Direct Deposits twice a day please make sure that you add your name and the order number to your direct deposit transaction so that it is easy for us to trace and match it against your order. We can then action your order quickly as soon as we can confirm receipt of your payment.

    On checkout your order will have the bank and account no details in the payment method box so it is at your finger tips to use to transfer your payment. Please keep a copy of your direct deposit receipt or online transaction summary for your records.
    Please note that it can take 2 to 3 days depending on your financial institution for us to receive some payments.