Returns & Refunds

 

1. Returns of eligible products are accepted within 10 days of your original purchase (sender pays freight); you may return any of our products, with your receipt, for a merchandise exchange or in-store credit (no cash or credit card refunds) unless you were shipped something in error. Freight is the sender's responsibility. . You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.

2. Goods must be returned in original condition for re-sale including original packaging. Due to hygiene and quality control reasons, we do not accept returns on fragrance oils, wax, colour dyes or chips. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted.

3. Please note that from the 1st October 2020 we have implemented a 10% restocking fee for change of mind returns, due to current processing volumes and the additional work required to process returned items in our systems and warehouse .    

Refund Policy

All refunds will be at the sole discretion of Candle Supply. If you are not satisfied with your product for any reason please contact Candle Supply to discuss the matter.

Cancellation Of Orders 

Orders may be cancelled within 10 days of placing the order if the order has not been shipped. Simply phone, fax or E-Mail Candle Supply and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.