Shipping

Deliveries - New Zealand

Candle Supply offers deliveries to most major areas of New Zealand, please allow 5-10 business days for delivery, as we currently ship orders on a weekly basis. Orders placed up to Tuesday night will be sent in our weekly shipment from our Sydney warehouse (dependent on stock availability) on Wednesday morning. Orders placed early Wednesday morning, can only be included on a best efforts basis due to preparation and courier pickup times.  All care is always taken with quality control and packaging of our products however, in the event of receiving a broken or faulty product, please follow the steps below.

Please note: Shipping rate calculations are automatically calculated in the shopping cart, however please be advised that for some larger orders with multiple heavy items, there may be a need for shipping rate adjustments. If this is the case, you will be contacted by our customer service team to be advised of any difference in the shipping amount

 

Claims

1. Claims in relation to missing or damaged goods must be lodged within 5 working days of receipt of goods. Please note that we will conduct some internal checks prior to accepting a claim on missing products.

2. Each shipment is packed carefully and in the rare event that your order does arrive damaged, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Please retain all boxes and packing material at least 15 days for inspection by the carrier and please provide a photo.

3. Please send an email to customerservice@candlesupply.com.au outlining the problem.

4. If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. For faulty or damaged products please provide a photo. Please do not return product without authorisation from Candle Supply.

5. We recommend that you take out Transit Cover on glass. If you have taken out Transit Cover and you have broken glass we will supply a replacement with your next order or in some circumstances if we are unable to replace issue you a full refund after you have returned the damaged or defective product if required by Candle Supply. For faulty or damaged products please provide a photo.