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    Terms & Conditions

    Website Terms And Conditions

    PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

    Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Candle Supply Pty Ltd’s relationship with you in relation to your use of this website. By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Candle Supply Pty Ltd and “You” and “Your” refers to you, the client, website user or person using our website.

    Ordering and Pricing

    The product items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept any order, in whole or in part. We will process your order once we have received your payment. An e-mail confirmation of our acceptance of the order will be forwarded to you. The prices quoted are in New Zealand Dollars (NZ).

    Fragrance Samples

    Fragrance samples are supplied as samples in 18ml bottles and only one per customer is allowed in the cart and subsequently as they are heavily subsidised if subsequent and further orders are made Candle Supply reserves the right to cancel the order and refund the money. These samples are supplied for sampling only.

    Payments

    Candle Supply accepts most major credit cards through our online shopping cart. Payment is made via the secure National Bank (NAB Connect)  payment gateway.

    Deliveries

    Candle Supply offers deliveries to most major areas of New Zealand. Please allow 5-10 business days for delivery, as we currently ship orders on a weekly basis. Orders placed up to Tuesday night will be sent in our weekly shipment from our Sydney warehouse (dependant on stock availability) on Wednesday morning. Orders placed early Wednesday morning can only be included on a best efforts basis due to preparation and courier pickup times. All care is always taken with quality control and packaging of our products however, in the event of receiving a broken or faulty product, please follow the steps below.

    Claims 

    All care is always taken with quality control and packaging of our products however, in the event of receiving a broken or faulty product, please follow the steps below. 1. Claims in relation to missing or damaged goods must be lodged within 5 working days of receipt of goods. Please note that we will conduct some internal checks prior to accepting a claim on missing products 2. Each shipment is packed carefully and in the rare event that your order does arrive damaged, please either refuse the shipment or sign for it as "damaged" and call us immediately to start a claim. Please retain all boxes and packing material at least 15 days for inspection by the carrier and please provide a photo. 3. Please send an email to customerservice@candlesupply.com.au outlining the problem. 4. If you receive a damaged or defective item, we will promptly send you a replacement if you have taken out transit cover on glass with your next order or issue you a full refund after you have returned the damaged or defective product. For faulty or damaged products please provide a photo.

    Returns

    1. Returns are accepted within 10 days of you original purchase (sender pays freight); you may return any of our products, with your receipt, for a merchandise exchange or in-store credit (no cash or credit card refunds) unless you were shipped something in error. Freight is the sender's responsibility. . You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.

    2.Goods must be returned in original condition for re-sale including original packaging. Due to hygiene reasons, we do not accept returns on fragrance oils, wax and colour dyes or chips. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted.

    Refund Policy

    All refunds will be at the sole discretion of Candle Supply. If you are not satisfied with your product for any reason please contact Candle Supply to discuss the matter.

    Cancellation Of Orders

    Orders may be cancelled within 10 days of placing the order if the order has not been shipped. Simply phone, fax or E-Mail Candle Supply and the order will immediately be cancelled with no penalty. If the order has been shipped, you will incur the cost of returning the goods in original condition.

    Warranties

    Since there are literally thousands of combinations and uses for our products, Candle Supply Pty Ltd cannot warrant anything we sell that can be subject to user error. We are constantly experimenting with new products and have a very good idea of how everything works, based on our testing, but we cannot possibly test every combination, temperature, situation etc.. We do recommend experimenting when you have ample time and supplies to do so, but keep in mind that your experiments may not work. Candle Supply Pty Ltd will not accept responsibility for unexpected results which might result in missed craft shows, order commitments or market attendance. Since most waxes, scents, dyes etc. are mixed from raw ingredients, batches may vary from time to time and you may need to adjust your formulas slightly. We highly recommend test burning all of your candles BEFORE selling them so that you know exactly what your customers will be receiving.

    Amendment Of Terms

    We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and Candle Supply Pty Ltd’s rights and obligations to each other.

    Limitation Of Liability

    It is an essential pre-condition to you using our website that you agree and accept that Candle Supply Pty Ltd is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    Trade Practices Act

    For the purposes of Sections 68 and 69 of the Trade Practices Act 1974 (Cth), Candle Supply Pty Ltd’s liability for any breach of a term of this agreement is limited to: the supplying to you of the services again; or the payment of the costs of having the services supplied to you again. You must be over 18 years of age to use this website and to purchase any goods or services.

    Links To Other Websites

    Candle Supply Pty Ltd may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Candle Supply Pty Ltd and the owners of those websites. Candle Supply Pty Ltd takes no responsibility for any of the content found on the linked websites. Candle Supply Pty Ltd’s website may contain information provided by third parties for which Candle Supply Pty Ltd accepts no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

    Disclaimer

    To the fullest extent permitted by law, Candle Supply Pty Ltd absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Candle Supply Pty Ltd gives no warranty that the documents will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Candle Supply Pty Ltd to bear any entire costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website. It is your responsibility to do so.

    Your Privacy

    At Candle Supply Pty Ltd, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. Candle Supply Pty Ltd respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth). Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. Candle Supply Pty Ltd’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Candle Supply Pty Ltd collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

    Third Parties

    Candle Supply Pty Ltd does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

    Disclose Your Information

    Candle Supply Pty Ltd may be required, in certain circumstances, to disclose information in good faith and where Candle Supply Pty Ltd is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Candle Supply Pty Ltd, its customers or third parties.

    Exclusion Of Competitors

    If you are in the business of creating documents for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Candle Supply Pty Ltd. Candle Supply Pty Ltd expressly excludes and does not permit you to use or access its website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Candle Supply Pty Ltd will hold you fully responsible for any loss that it might sustain and further holds you accountable for all profits that you might make from such unpermitted and improper use. Candle Supply Pty Ltd reserves the right to exclude and not permit any person from using its website or any of the documents and information contained on it.

    Copyright, Trademark And Restrictions Of Use

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that you may download from time to time on this website. Candle Supply Pty Ltd expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

    Whole Agreement

    These terms and conditions represent the whole agreement between you and Candle Supply Pty Ltd concerning your use and access to Candle Supply Pty Ltd’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

    Exclusion Of Unforceaable Terms

    Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions. JURISDICTION This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and Candle Supply Pty Ltd that results in litigation then you must submit to the jurisdiction of the courts of NSW.